Solving Laboratory Workflow Bottlenecks with Intuitive Search Options 

Managing samples and tracking lab reports efficiently is a core challenge for laboratories, especially when dealing with multiple B2B associates like smaller labs, hospitals, and clinics. Traditional methods of manual documentation, order handling, and sample tracking create inefficiencies, leading to mistakes in patient registration, miscommunications, or even loss of samples and delays in report approvals. These challenges result in increased turnaround times, missed revenue opportunities, and strain on lab resources.

In this article, we explore the problems processing labs face when handling B2B sample transfers and lab reports, and how MocDoc’s B2B Order Request Portal provides an integrated solution that streamlines the entire lifecycle—from sample collection to report approval and tracking—reducing errors and boosting operational efficiency.

Laboratories commonly encounter several key challenges while dealing with B2B associates, including:

1) Complex and Manual Data Entry: B2B labs, clinics, or hospitals traditionally rely on manual methods for registering patients, filling in test requests, and generating bills. These paper-based or standalone systems lead to:

2) Inconsistent Sample Collection and Delivery: Coordination between the processing lab’s runner and the B2B centers can be highly disorganized: 

3) Billing Errors: Different B2B centers have varying rate plans based on their agreements with the processing labs. Without a streamlined system to apply the correct tariffs, billing errors can occur:

4) Delayed Patient Registration and Lab Report Tracking: Processing labs need to re-enter patient information after verifying samples, delaying the registration and billing process. This not only increases the workload but also impacts:

MocDoc’s B2B Order Request Portal addresses these pain points by integrating every step of the B2B sample transfer process and lab report tracking into a single platform. Here’s how it solves the above issues:

Problem: Manual entry and inconsistent data. 

Solution: The B2B login portal allows B2B associates to directly enter patient information, select tests, and raise an order request digitally.

Benefit: Reduces manual errors, saves time, and ensures consistency across B2B centers and the processing lab.

Problem: Disorganized sample collection and lack of proper tracking.

Solution: The runner, equipped with a mobile application, receives exclusive credentials and can mark TRFs as received at each B2B center.

Benefit: Enhanced tracking ensures that no samples are misplaced or damaged during transfer, increasing accountability and sample integrity.

Problem: Manual patient registration and inconsistent billing. 

Solution: In the processing lab, the Accession Department can register patients and generate bills in just one click.

Benefit: This feature eliminates billing errors, ensures fair pricing, and significantly reduces registration and billing time.

Problem: Errors during sample verification and processing delays. 

Solution: Samples are verified against the TRF, and discrepancies such as missing or damaged samples are flagged immediately.

Benefit: This organized workflow reduces the chances of processing the wrong samples and ensures faster completion of lab tests.

Problem: B2B centers need to provide patients with an invoice copy that reflects the MRP (Maximum Retail Price) instead of the discounted B2B rates. 

Solution: MocDoc’s B2B portal offers a feature called PrintMRPReceipt, allowing B2B centers to generate and print an invoice copy for patients with the MRP of the processing lab.

Benefit: Ensures transparency in pricing for patients and helps B2B centers maintain clear billing standards without compromising on agreed-upon rates with the processing lab.

Problem: Delays in tracking lab reports and difficulties in managing report approval stages. 

Solution: B2B centers can now track the real-time status of lab reports from their Lab Order Screen, ensuring they are aware of the progress at each stage. When reports are approved, B2B centers can instantly review and print them.

Benefit: Improves transparency and reduces delays in report delivery, allowing B2B centers to provide patients with timely and accurate reports.

The B2B Order Request Portal from MocDoc revolutionizes the way processing labs interact with their B2B associates. By digitizing patient registration, streamlining sample collection, automating billing, tracking lab report statuses, and offering an MRP receipt option, MocDoc has created a more efficient, error-free system that increases productivity and optimizes operations.

By addressing key pain points, the B2B Order Request Portal reduces manual work, increases transparency, and ensures smooth coordination between B2B centers and processing labs. For labs looking to improve their workflow, reduce turnaround times, and enhance report management, MocDoc offers a reliable and scalable solution.

In today's healthcare landscape, laboratories often rely on referrals from doctors to drive patient volume. However, managing these referrals can be cumbersome, leading to potential errors, inefficiencies, and missed opportunities. The traditional workflow involving doctors, patients, and labs often lacks coordination, which can impact patient care and laboratory operations. This article explores the common problems faced by laboratories in handling referral doctors and how MocDoc’s Referral Doctor Portal provides an effective solution.

Laboratories face several challenges when working with referral doctors:

MocDoc addresses these challenges by providing a Referral Doctor Portal, which simplifies the referral process and enhances communication between doctors and laboratories. Here’s how it works:

Problem: Inefficient communication leads to confusion in the referral process. Solution: The Referral Doctor Portal allows doctors to easily add patient information and specify tests.

Benefit: This streamlined process eliminates communication gaps, making it easy for doctors to refer patients directly to the lab.

Problem: Labs struggle to track referral activity. Solution: The portal enables labs to monitor referrals from multiple doctors.

Benefit: Labs can proactively follow up with patients who haven’t yet visited, ensuring they do not miss out on potential tests and commissions.

Problem: Manual data entry leads to errors and inefficiencies. Solution: When a patient arrives at the lab, their mobile number can be used to quickly locate their referral.

Benefit: This automation reduces manual typing, minimizes errors, and speeds up the registration process, enhancing the patient experience.

Problem: Inaccurate billing can lead to revenue loss. Solution: The system ensures that all investigations requested by the doctor are billed correctly.

Benefit: This functionality eliminates billing errors and ensures that doctors receive their commissions in a timely manner.

MocDoc’s Referral Doctor Portal transforms the way laboratories manage their relationships with referral doctors. By simplifying the referral process, providing real-time visibility, automating patient registration, and ensuring accurate billing, MocDoc effectively addresses the common challenges faced in laboratory workflows.

This integrated solution not only improves operational efficiency but also enhances collaboration between doctors and laboratories, ultimately leading to better patient care and increased revenue opportunities. For labs looking to streamline their referral processes and improve their operations, MocDoc offers a robust and user-friendly solution.

In an increasingly diverse society, laboratories must adapt to the linguistic requirements of their patient populations. To improve communication and accessibility, we have introduced a feature that allows lab reports to include test result names in additional languages. This article outlines the innovative changes implemented to support multilingual reporting.

As laboratories expand their services, they often face the challenge of effectively communicating with patients who speak different languages. Providing test results in multiple languages is essential for ensuring that all patients understand their medical information, promoting inclusivity and better healthcare outcomes.

To address this challenge, we have added an Additional Language Field in the test master configuration. Here’s how it works:

Implementation: A new text field, labeled Additional Language, has been incorporated next to the existing Result Name field in the test masters.

Benefit: This allows laboratories to provide comprehensive test information in a language that resonates with a broader patient demographic.

Customization: To ensure that not all providers require multilingual reports, we implemented a jQuery configuration that controls the visibility of the additional language field based on provider selection.

Benefit: This customization respects the linguistic diversity of patients while maintaining clarity and consistency in reporting practices.

The introduction of the Additional Language Field in lab reports marks a significant advancement towards inclusivity in healthcare services. By accommodating the language needs of diverse patient populations, laboratories can enhance understanding, improve communication, and foster better healthcare experiences.

Our commitment to innovation ensures that we continue to meet the evolving needs of our clients and their patients, setting a precedent for future enhancements that prioritize accessibility and inclusivity in laboratory communications.

Pathology laboratories handle a wide range of sample types, each requiring unique protocols for accurate analysis. In contrast to clinical pathology tests (like biochemistry or hematology) which are often processed quickly with automated analyzers, Anatomical pathology investigations, such as histopathology and cytopathology, require multiple, meticulous stages before reaching the result entry stage. Recognizing the complexity of these workflows, MocDoc has introduced the Staged Process Tracking feature for Anatomical pathology. This feature enables labs to track each essential process step with precision, ensuring quality control and timely processing for complex investigations.

For clinical pathology, samples like blood or urine can be analyzed and reported quickly. However, for complex cases in histopathology and cytology, a range of steps must be completed to prepare and analyze the specimen. Challenges specific to these cases include:

MocDoc’s Staged Process Tracking option offers a solution tailored for these multi-step pathology workflows. This feature allows pathology labs to define and monitor each process required for complex sample analysis, from initial preparation to the final observation. By configuring the Enable Stages option in the test master, labs can structure an efficient and organized workflow for these cases, ensuring a smooth transition through each stage.

MocDoc’s Staged Process Tracking feature for Anatomical pathology brings organization and control to complex investigations, transforming the way laboratories handle multi-step procedures in histopathology and cytology. By incorporating a structured approach to sample management, this feature enhances both operational efficiency and patient care, providing labs with a valuable tool for maintaining high standards in diagnostic quality.