Streamlining Centralized Purchasing with MocDoc’s Purchase Requisition 

2025 has been a defining year for MocDoc.

A year shaped by innovation, compliance, and a relentless commitment to elevating healthcare delivery across India and beyond. With more than one hundred product enhancements across OP, IP, Lab, OT, Pharmacy, Inventory, Billing, Security, EMR, and MIS, MocDoc strengthened its position as one of India’s most advanced and trustworthy healthcare platforms. This year also marked two major milestones in our quality journey:

As hospitals increasingly look for compliant, intelligent, and efficient digital systems, MocDoc enters 2026 stronger, smarter, and more future ready than ever.

Below is the complete 2025 transformation story.

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MocDoc earned the prestigious NABH certification for its Hospital Information System and Electronic Medical Records, a landmark achievement that validates our commitment to national healthcare standards.

This accreditation confirms that MocDoc’s digital workflows meet strict guidelines for clinical safety, documentation accuracy, patient data integrity, and audit-friendly compliance. It reinforces trust for hospitals seeking an NABH-aligned solution that reduces risk while improving operational consistency. The system now adheres to standard clinical documentation structures, robust access control, digital traceability, and NABH-aligned processes across OP, IP, OT, Pharmacy, Lab, ICU, and Emergency care. This milestone ensures MocDoc hospitals are better prepared for regulatory reviews, internal audits, and quality assessments.

Our Clinic Management System is currently undergoing NABH evaluation. This initiative will extend accreditation-ready processes to clinics, polyclinics, and day-care centers. It ensures clinical documentation, workflow safety, and operational governance remain consistent even outside hospital environments.

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Hospitals can now convert outpatient check-ins directly into inpatient or emergency admissions without re-entering patient data. This improves triage speed, reduces delays during critical cases, and eliminates redundant registration steps.

Internal and external referrals now capture department, priority, referring doctor, and clinical notes. The Referral MIS Report helps hospitals track referral patterns, optimize specialist load, and strengthen clinical collaboration.

Doctors immediately see whether vitals were captured before consultation. This encourages complete assessments and ensures a consistent clinical baseline for every patient visit.

Consultation lists highlight billed and unbilled patients to prevent missed billing. This reduces revenue leakage and increases accountability across OP workflows.

Consumables can be added during check-in or billing, ensuring accurate charge capture and streamlined patient costing.

Multi-branch hospitals benefit from automatic location recall in Check-In, Appointments, Registration, and Doctor List screens, improving workflow efficiency and reducing repetitive selections.

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Nursing notes can be recorded within the Ward Request module and automatically update inside the IP Case Sheet. This simplifies documentation and improves clinical continuity.

Staff can review medical, nursing, financial, and documentation checkpoints using a standardized discharge checklist. This reduces discharge delays and ensures compliance.

Emergency or casualty intake can be completed in a single step. Minimal mandatory fields ensure fast admission, especially when demographics are unknown. Emergency cases are tracked with triage indicators, missing information flags, and MLC status.

ICU eligibility and discharge readiness are documented using standardized guidelines, aligning with NABH expectations for critical care units.

Hospitals can assign providers directly from the IP List, avoiding unnecessary navigation to the patient dashboard.

All surgical notes are structured clearly for better clinical communication and audit-ready documentation.

Hourly charges for ventilators, oxygen, monitors, and other equipment can now be recorded more transparently, improving billing accuracy.

Nurses and ward staff can raise investigations and print barcodes without accessing the Lab Order screen, improving speed and reducing workload.

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MocDoc now integrates with AIIMS Clinical Decision Support System, a government-backed diagnostic intelligence tool. Clinicians receive suggestions for investigations and treatments based on national Standard Treatment Workflows. This supports junior doctors, standardizes care, and reduces clinical variability.

When prescribing, MocDoc automatically checks for recorded allergies and warns about moderate or high-risk medication conflicts. High-risk conflicts block prescription until corrected. This significantly improves patient safety.

The new "Is Critical" flag identifies high-risk pregnancies. It supports clinicians in early decision-making and aligns reporting with government maternity guidelines.

Medical history sections visually highlight categories that contain data. Doctors can instantly identify allergies, drug history, family history, and habits without searching manually.

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Outsourced results now include report-received time and visual markers in result entry. This improves traceability and helps teams manage outsourced workflows more effectively.

Abnormal results automatically trigger follow-up investigations. The system suggests the configured reflex test and adds it to billing at zero value upon approval. This reduces missed follow-ups and standardizes diagnostic pathways.

High-volume labs can now receive multiple samples at once, reducing manual load during peak hours.

Labs working with external centers can filter orders by provider, improving coordination and turnaround time.

Labs receive complete traceability for QC processes, including cancelled QC entries. This strengthens audit quality and compliance.

Every retest requires a recorded reason. These reasons appear in MIS reports for quality control and error analysis.

Amendments after approval now follow a structured process with technician and pathologist re-verification. All changes are logged with timestamps and user details, supporting accreditation compliance.

Lab reports now include a sample type field for all collected samples. This improves clarity for clinicians and patients.

Global LOINC codes can now be mapped directly at the result level, enhancing international interoperability.

Previous results are color-coded as normal, abnormal, or critical, enabling doctors to recognize trends instantly.

Departments can reject unsuitable samples with a mandatory reason. Once recollected, samples can be reassigned without workflow confusion.

Lab technicians entering manual results can now view sample IDs alongside test names, reducing entry errors.

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Hospitals can configure which doctor roles (surgeon, assistant, anesthetist) appear during OT booking for improved accuracy.

Detailed anesthesia tracking includes drugs used, vitals monitoring, and recovery observations. This enhances perioperative documentation.

Charges for consultants and assistants are automatically assigned based on predefined surgery packages, simplifying billing.

If a patient had surgery within the last 30 days, MocDoc alerts staff to avoid conflicting scheduling.

Check-In, Surgery Start, Surgery End, and Check-Out times are captured for accurate surgical analytics and compliance reporting.

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Bills now include a tray number column for setups where billing and dispensing counters are separate. This reduces confusion and improves dispensing accuracy.

Short-expiry batches are visually highlighted when selected, helping staff avoid issuing near-expiry medicines.

Inventory documents now follow structured prefixes for easier sorting and traceability.

The system validates quotation expiry dates to ensure procurement is completed within the agreed window.

When receiving goods at a higher price than other available quotations, MocDoc alerts staff to maximize profitability and avoid costly errors.

High-value items can require quotations, while low-value consumables can bypass the requirement for faster procurement.

Users can add products directly from Purchase Requests, Reorder Levels, and new product entries, creating faster procurement cycles.

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Hospitals working with dual insurance plans can now manage item-wise coverage splits more efficiently.

Finance teams can record NEFT payment dates accurately, improving reconciliation and documentation.

Refund prints now include patient name and mobile number for better clarity and audit safety.

The estimate print now includes a structured advance-payment table, improving patient transparency during billing discussions.

Advance payments are displayed in an organized table within the bill, improving financial clarity.

MIS now provides combined values for the main bill, pharmacy bill, and spot bill, giving administrators a unified view of total patient billing.

This report compares the number of OP check-ins with the number of bills generated. It helps detect missed billing opportunities and prevents revenue leakage.

Finance teams gain better visibility into cash and credit taxes across sales and returns.

Cancelled investigations with previously entered results can now be previewed to avoid data loss.

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Users can enable MFA through email or mobile for stronger account protection.

After three incorrect password entries, accounts automatically lock until unlocked by an administrator.

Persistent incorrect login attempts trigger security blocking for added protection.

New users must change their password during initial login, ensuring credential safety.

Administrators can enforce 30, 60, or 90 day password expiry cycles for improved IT governance.

Users cannot log in simultaneously from multiple devices, reducing credential misuse.

All failed login attempts are recorded with IP address, browser, and timestamp details, enabling hospitals to detect suspicious behavior.

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2025 was not just a year of updates.

It was a year of progress, accreditation, and deep listening to the evolving needs of hospitals, clinics, labs, caregivers, and patients.

With more than one hundred enhancements, NABH HIS and EMR accreditation, and our ongoing CMS accreditation efforts, MocDoc has moved closer to its vision of being the most compliant, intelligent, and reliable healthcare platform in India.

As we enter 2026, our mission remains clear: To empower every healthcare facility with safer workflows, smarter technology, and measurable results that improve patient care.

 

Managing copayments can often be a time-consuming and error-prone task in healthcare settings, especially when it comes to insurance-covered products. Insurance companies often have specific coverage amounts for individual products, and tracking and calculating copayments manually can slow down the pharmacy process.

MocDoc has introduced a game-changing feature designed to streamline this process: Auto-Calculation of Copayment Amounts in the pharmacy billing screen. Here’s how it works and how it helps address common challenges faced by healthcare providers.

In a typical pharmacy billing process, when a patient purchases medications, insurance companies may cover a portion of the product price. The patient is then required to pay the remaining balance, known as the copayment. Traditionally, calculating this copayment can be tedious, as the pharmacy staff must manually verify the coverage and subtract it from the total price.

With MocDoc’s new feature, this process is automated. The system will automatically calculate the copayment amount for the patient based on the insurance coverage plan, reducing manual errors and improving efficiency.

At the core of this feature is the Product Coverage Master, which allows hospitals to define specific coverage plans for each insurance provider.

Each coverage plan can be tailored for individual products, specifying the exact amount covered by the insurance company for that product.

Create Coverage Plans: Hospitals can create customized coverage plans for each insurance provider they work with.

Map Products: In each plan, the hospital can define the covered price for every individual product the insurance provider covers.

Link Insurance Providers: The coverage plans are mapped to their respective insurance providers, ensuring accuracy and consistency in billing.

Once a coverage plan is created and linked, the magic happens during the pharmacy billing process. When a pharmacy sale is generated for a patient, the system automatically calculates the copayment amount based on the coverage plan mapped to the patient’s insurance provider.

This means that when the pharmacist processes the sale, the covered amount (paid by the insurance provider) is automatically deducted from the total price, and the patient is only required to pay the copayment amount.

Instant Copayment Calculation: The pharmacist doesn’t need to manually calculate the copayment, reducing errors and improving efficiency.

Seamless Payment Collection: With the copayment amount displayed clearly, the pharmacist can instantly collect the copayment from the patient, improving cash flow and reducing delays.

Increased Accuracy and Efficiency: The auto-calculation feature eliminates the risk of human error that can occur when manually calculating copayments. 

Less Paperwork: No need for manual calculations or paperwork to track copayments.

Faster Service: Faster billing and payment collection, reducing patient wait times and increasing overall pharmacy throughput.

Reduced Errors: Automated calculations ensure that errors in copayment amounts are minimized, improving patient satisfaction and reducing disputes.

The auto-calculation of copayments not only makes the process easier for pharmacy staff but also enhances transparency for both patients and insurance providers.

Patients: They will clearly see how much of the product cost is covered by the insurance and how much they need to pay upfront, leading to fewer misunderstandings.

Insurance Providers: Insurance companies will benefit from accurate copayment collection and transparent billing, ensuring that both parties are on the same page regarding coverage amounts.

This feature simplifies and streamlines the payment collection process for both the pharmacy and the patient, reducing friction and improving overall operational efficiency. MocDoc’s commitment to improving healthcare operations means that solutions like the copayment auto-calculation feature help healthcare providers save time, reduce errors, and provide better service to their patients.

Whether you’re dealing with a small or large volume of pharmacy sales, MocDoc’s new feature ensures that your pharmacy billing process is as smooth and accurate as possible.

At MocDoc, we’re always striving to make healthcare operations more efficient and user-friendly. With the auto-calculation of copayments, we’re taking one step closer to a future where technology enhances every aspect of healthcare.

Discover how this new feature can help your pharmacy streamline billing and provide a better experience for your patients.

In the digital era of healthcare, safeguarding patient data and ensuring robust security protocols is no longer optional. It’s essential. Hospital Management Systems (HMS) play a pivotal role in streamlining operations, but they also become prime targets for data breaches if not well-protected. This guide explores the top eight hospital software security features that healthcare providers should prioritize to keep sensitive data secure and maintain compliance.

Restricting access to the application based on IP address is one of the most effective ways to protect your hospital's system from unauthorized use. With IP whitelisting, only users connected through approved IP addresses, typically from within the hospital network, can access the Hospital Management Software.

Platforms like MocDoc HMS offer built-in IP whitelisting, ensuring that sensitive patient data stays behind institutional firewalls and remote access is granted only under controlled environments.

Healthcare professionals often multitask across devices and systems. This increases the risk of leaving patient data exposed on unattended screens. An auto session logout feature automatically logs out users after a period of inactivity, preventing unauthorized access.

This is especially critical in shared work environments like nurse stations or diagnostic labs. Solutions such as MocDoc HMS allow administrators to configure idle session limits, promoting better data hygiene and security.

In today’s world of digital privacy, displaying sensitive identifiers such as patient mobile numbers can lead to privacy violations. With mobile number masking, the data is hidden or anonymized across the application.

Moreover, MocDoc HMS adds an additional security layer. If a user unmasks patient contact information more than five times, the system sends an alert to the hospital admin. This proactive measure prevents abuse and maintains transparency in access logs.

Brute-force attacks, where unauthorized users repeatedly try password combinations, are common threats in digital systems. To counter this, many hospital software systems implement auto-blocking mechanisms.

In MocDoc HMS, if a user enters an incorrect password more than twice, their account is automatically locked. This minimizes the risk of intrusions through repeated login attempts.

Password-only protection is outdated. Multi-factor authentication (MFA) enhances security by requiring users to verify their identity through an additional method such as OTP via mobile or email.

MocDoc HMS enables MFA configurations per user, giving hospitals the flexibility to enforce stronger security protocols without compromising user convenience.

One of the simplest yet most often ignored vulnerabilities is using default passwords. By forcing new users to change their password on the first login, hospitals can significantly reduce the risk of unauthorized access from leftover credentials.

MocDoc’s user provisioning system automatically enforces this practice, aligning with global cybersecurity best practices.

Sensitive data leakage often happens through downloads or physical prints. Restricting report download and print permissions ensures users can only view data without exporting it unless explicitly authorized.

With MocDoc HMS, admins can assign granular roles that prevent printing or downloading sensitive reports. This helps organizations comply with data retention and privacy regulations.

While management dashboards and MIS reports are critical for operational decision-making, unregulated access to historical data can lead to data misuse. A date range restriction limits how far back a user can retrieve MIS reports.

MocDoc HMS lets you configure these limits. For example, you can allow access to only the last 10 days of data, thereby protecting older, potentially more sensitive records from unnecessary exposure.

Security is not just a feature. It’s a responsibility. A robust Hospital Management System like MocDoc HMS integrates these eight essential security measures to ensure data protection, operational compliance, and peace of mind for both providers and patients.

Whether you’re a multi-location hospital or a community health center, investing in a secure HMS helps build trust, meet regulatory standards, and future-proof your healthcare IT infrastructure.

If you're evaluating or upgrading your HMS, ensure these security features are at the top of your checklist.

Laboratories are critical to healthcare, handling hundreds of investigations daily. However, managing such a high volume of investigations presents various challenges, particularly in terms of tracking investigation statuses, which can lead to inefficiencies, communication gaps, and delays in diagnosis.

To address these pressing challenges, MocDoc’s Investigation Status Screen offers a structured, easy-to-navigate system that allows laboratories to track investigations efficiently. This feature is divided into three screens—Patient-wise Status, Department-wise Status, and Test-wise Status—each offering unique insights to help labs streamline their workflow.

The Patient-wise Status Screen offers a holistic view of each patient's investigations, showing:

In this screen, lab staff can easily click on any investigation status (e.g., processing) and see the tests associated with that status. For instance, if a patient has five tests, and three are completed while two are processing, the system will show a “Partially Completed” status, making follow-ups simple and intuitive. This helps labs maintain a real-time grasp on the investigation process.

In many labs, departments operate semi-independently, leading to unbalanced workloads. The Department-wise Status Screen solves this by:

This helps department heads and managers see where bottlenecks are happening and enables them to allocate resources more efficiently.

When tracking the progress of specific tests, the Test-wise Status Screen comes into play. It shows the investigation statuses of tests across the board, independent of the patient or department. This is useful for monitoring high-volume tests and ensuring they don’t get stuck in any stage of the workflow.

By categorizing each test as Billed, Paid, Processing, etc., the system offers an efficient way to manage multiple tests in parallel, ensuring timely results and more consistent performance.

Laboratory management can often be a logistical nightmare without the proper tools to keep track of investigations. Delays in diagnostics and communication gaps can hinder the entire healthcare process. MocDoc’s Investigation Status Feature directly addresses these challenges by providing real-time tracking of investigations at patient, department, and test levels. The system’s ability to streamline tracking across multiple dimensions not only enhances the lab’s performance but also ensures better healthcare outcomes by ensuring tests are processed efficiently and accurately.