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2024121613:22:12

Streamlining Patient Estimates with the New Approval Workflow 

Published by: Mohammed Siddiq

Delivering accurate and transparent estimates for healthcare services is a critical part of patient management. To address the unique challenges faced by specialized hospitals, MocDoc has introduced a new Approval Workflow in the Estimate Screen. This feature empowers hospitals, especially IVF and fertility centers, to ensure their estimates are accurate, well-reviewed, and reflective of the services offered.

Understanding the Estimate Screen

The Estimate Screen serves as a tool for hospitals to generate and provide patients with a breakdown of the costs for treatments or services. It is particularly useful when patients inquire about specific services or packages, allowing the hospital to present an approximate amount for their consideration.

While this straightforward approach works seamlessly for general hospitals, specialized hospitals often require a more meticulous process.

Why the Approval Workflow Matters

In facilities such as IVF centers, estimates often include complex, package-based services. These packages may vary depending on the patient’s specific needs, and it becomes essential for doctors to review and confirm the details before sharing the estimate with the patient.

Without such an approval step, there’s a risk of discrepancies, miscommunication, or incorrect pricing being shared with patients, which can erode trust and lead to operational inefficiencies. The Approval Workflow is designed to address these challenges head-on.

How Does It Work?

  1. Estimate Generation: The hospital staff generates an estimate based on the patient’s inquiry.
  2. Approval Request: The estimate is sent to the doctor for validation.
  3. Doctor’s Approval: The doctor reviews the services, confirms the accuracy of the pricing, and approves the estimate.
  4. Sharing with the Patient: Once approved, the estimate is finalized, printed, and shared with the patient.
This workflow ensures that estimates, particularly for package-based treatments, are reviewed by the right stakeholders before being presented.

Who Benefits From This Feature?

Specialized Hospitals (e.g., IVF Centers)

  • Approval ensures that estimates reflect the correct package details.
  • Prevents errors or miscommunication during the estimation process.
General Hospitals

  • The existing process remains unaffected, enabling quick and simple estimate generation without requiring approval.
Tailored for Specialized Needs

This enhancement is particularly valuable for hospitals offering complex service packages. For example, in IVF centers, billing staff often need to consult doctors regarding treatment packages. Doctors verify that the services offered and their associated costs align with the patient’s requirements before approving the estimate.

Once the estimate is approved, it can be printed and shared with the patient, ensuring that all details have been validated.

Key Benefits of the Approval Workflow

  1. Accuracy: Eliminates errors in estimates, ensuring they are accurate and reviewed.
  2. Transparency: Builds trust with patients by providing clear and reliable cost breakdowns.
  3. Flexibility: Tailors the process for hospitals that need approval workflows while keeping it simple for those that don’t.
  4. Improved Efficiency: Enhances communication between doctors, billing staff, and patients.
Conclusion

MocDoc’s new Approval Workflow in the Estimate Screen is a tailored solution that balances flexibility and accuracy. It empowers hospitals to provide clear, well-reviewed estimates, particularly for complex treatments, while maintaining a simple workflow for general services.

This enhancement is a testament to MocDoc’s commitment to delivering solutions that address the real-world challenges faced by healthcare providers.

If your hospital could benefit from this new feature, reach out to us today for a demo or more information!