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2024062013:22:12

Revolutionize Your Dispatch Process with Automation 

Published by: Mohammed Siddiq

In the fast-paced world of healthcare, effective and timely communication with patients is not just important—it's essential. Whether it’s providing updates, reminders, or delivering critical test results, ensuring that patients receive accurate information promptly can significantly impact their healthcare experience. To meet this need, we are thrilled to introduce a groundbreaking update to our platform that will revolutionize your dispatch process: automated notifications via Email, SMS, and WhatsApp. This innovation is designed to streamline your operations, reduce Turnaround Time (TAT), and enhance overall efficiency in your lab or healthcare practice.

The Importance of Timely Communication in Healthcare

Healthcare is an industry where timing is everything. Delays in communication can lead to patient anxiety, treatment delays, and even medical complications. Traditionally, the process of dispatching investigation reports has been labor-intensive, requiring manual intervention at multiple stages. This manual process can lead to bottlenecks, increasing TAT and reducing the overall efficiency of your lab or practice.

Our new automation options are here to address these challenges. By automating the dispatch of investigation reports, we ensure that your patients receive their results promptly, without any manual delays. This not only improves patient satisfaction but also frees up your staff to focus on more critical tasks, ultimately enhancing the quality of care you provide.

Introducing New Automation Options

We are excited to unveil two powerful automation features integrated into the Investigation Master module. These options are specifically designed to streamline the dispatch process, making it more efficient and less prone to human error. Let’s explore how these automation tools can transform your workflow:

1. Auto Email on Approval:

The first of our new automation features is the Auto Email on Approval option. Once a pathologist verifies and approves an investigation report, the system automatically sends a PDF copy of the report directly to the patient’s email address. This feature eliminates the need for manual email dispatch, ensuring that patients receive their reports as soon as they are ready. The Auto Email feature is particularly useful for practices that handle a high volume of investigations daily, where manual emailing would otherwise be a time-consuming task.

2. Auto SMS on Approval:

The Auto SMS on Approval option is another powerful tool that enhances communication with your patients. Upon approval of the investigation report, the system instantly sends an SMS notification to the patient. This message includes a secure link to the report, allowing patients to access their results quickly and conveniently from their mobile devices. This feature is especially beneficial for patients who may not have immediate access to email but rely heavily on SMS for communication.

3. Auto WhatsApp on Approval:

In today’s digital age, WhatsApp has become a primary communication tool for many people. Recognizing this trend, we have introduced the Auto WhatsApp on Approval feature. Once the pathologist approves the report, the system automatically sends the investigation report directly to the patient’s WhatsApp. This instant communication channel ensures that your patients receive their results in a manner that is both convenient and familiar to them. WhatsApp notifications are highly effective in reaching patients promptly, making this feature a valuable addition to your dispatch process.

Flexibility and Control in Communication

One of the key advantages of our new automation options is the flexibility they offer. These features can be configured to suit the specific needs of your lab or practice. You have the option to apply these automation settings to specific types of investigations or to all tests processed in your lab. This level of customization allows you to maintain control over your communication processes while leveraging the power of automation.

Whether you choose to implement these features across the board or only for particular investigations, the goal remains the same: to reduce TAT, improve operational efficiency, and enhance patient satisfaction by ensuring timely delivery of results.

Conclusion

The integration of Auto Email, SMS, and WhatsApp notifications into your dispatch process is nothing short of a game-changer for laboratories and healthcare practices. By embracing automation, you not only ensure that your patients receive their reports promptly and efficiently but also significantly reduce the workload on your staff, allowing them to focus on delivering exceptional patient care.

In an industry where time is of the essence, these automation tools provide a competitive edge, enabling you to offer a superior level of service that meets the demands of modern healthcare. We invite you to explore these new features and see firsthand how they can transform your dispatch process.

At MocDoc, we are committed to providing you with the tools you need to succeed in a rapidly changing healthcare landscape. Your feedback is crucial to us, and we look forward to hearing how these new automation options have enhanced your practice. Thank you for choosing MocDoc as your trusted partner in healthcare innovation.