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Managing samples and tracking lab reports efficiently is a core challenge for laboratories, especially when dealing with multiple B2B associates like smaller labs, hospitals, and clinics. Traditional methods of manual documentation, order handling, and sample tracking create inefficiencies, leading to mistakes in patient registration, miscommunications, or even loss of samples and delays in report approvals. These challenges result in increased turnaround times, missed revenue opportunities, and strain on lab resources.

In this article, we explore the problems processing labs face when handling B2B sample transfers and lab reports, and how MocDoc’s B2B Order Request Portal provides an integrated solution that streamlines the entire lifecycle—from sample collection to report approval and tracking—reducing errors and boosting operational efficiency.

Laboratories commonly encounter several key challenges while dealing with B2B associates, including:

1) Complex and Manual Data Entry: B2B labs, clinics, or hospitals traditionally rely on manual methods for registering patients, filling in test requests, and generating bills. These paper-based or standalone systems lead to:

2) Inconsistent Sample Collection and Delivery: Coordination between the processing lab’s runner and the B2B centers can be highly disorganized: 

3) Billing Errors: Different B2B centers have varying rate plans based on their agreements with the processing labs. Without a streamlined system to apply the correct tariffs, billing errors can occur:

4) Delayed Patient Registration and Lab Report Tracking: Processing labs need to re-enter patient information after verifying samples, delaying the registration and billing process. This not only increases the workload but also impacts:

MocDoc’s B2B Order Request Portal addresses these pain points by integrating every step of the B2B sample transfer process and lab report tracking into a single platform. Here’s how it solves the above issues:

Problem: Manual entry and inconsistent data. 

Solution: The B2B login portal allows B2B associates to directly enter patient information, select tests, and raise an order request digitally.

Benefit: Reduces manual errors, saves time, and ensures consistency across B2B centers and the processing lab.

Problem: Disorganized sample collection and lack of proper tracking.

Solution: The runner, equipped with a mobile application, receives exclusive credentials and can mark TRFs as received at each B2B center.

Benefit: Enhanced tracking ensures that no samples are misplaced or damaged during transfer, increasing accountability and sample integrity.

Problem: Manual patient registration and inconsistent billing. 

Solution: In the processing lab, the Accession Department can register patients and generate bills in just one click.

Benefit: This feature eliminates billing errors, ensures fair pricing, and significantly reduces registration and billing time.

Problem: Errors during sample verification and processing delays. 

Solution: Samples are verified against the TRF, and discrepancies such as missing or damaged samples are flagged immediately.

Benefit: This organized workflow reduces the chances of processing the wrong samples and ensures faster completion of lab tests.

Problem: B2B centers need to provide patients with an invoice copy that reflects the MRP (Maximum Retail Price) instead of the discounted B2B rates. 

Solution: MocDoc’s B2B portal offers a feature called PrintMRPReceipt, allowing B2B centers to generate and print an invoice copy for patients with the MRP of the processing lab.

Benefit: Ensures transparency in pricing for patients and helps B2B centers maintain clear billing standards without compromising on agreed-upon rates with the processing lab.

Problem: Delays in tracking lab reports and difficulties in managing report approval stages. 

Solution: B2B centers can now track the real-time status of lab reports from their Lab Order Screen, ensuring they are aware of the progress at each stage. When reports are approved, B2B centers can instantly review and print them.

Benefit: Improves transparency and reduces delays in report delivery, allowing B2B centers to provide patients with timely and accurate reports.

The B2B Order Request Portal from MocDoc revolutionizes the way processing labs interact with their B2B associates. By digitizing patient registration, streamlining sample collection, automating billing, tracking lab report statuses, and offering an MRP receipt option, MocDoc has created a more efficient, error-free system that increases productivity and optimizes operations.

By addressing key pain points, the B2B Order Request Portal reduces manual work, increases transparency, and ensures smooth coordination between B2B centers and processing labs. For labs looking to improve their workflow, reduce turnaround times, and enhance report management, MocDoc offers a reliable and scalable solution.

In the fast-paced environment of clinical laboratories, efficient workflow management is critical for ensuring timely and accurate test results. Recognizing the challenges faced by laboratory professionals, we’ve introduced two robust features—Emergency Sample Priority Listing and Mark as Not Performed—designed to streamline processes, prioritize patient care, and manage exceptions effectively.

In critical medical situations, every second counts. Certain patient samples may require immediate attention due to the urgency of the patient's medical condition or specific requirements. To address this, our laboratory model includes the Emergency Sample Priority Listing feature, enabling laboratories to process and dispatch samples on a priority basis.

By leveraging this feature, laboratories can ensure that life-critical tests receive the attention they deserve, significantly improving patient outcomes.

Not all test orders proceed as planned. There are instances where patients may fail to provide required samples or the submitted samples are inadequate for testing. To handle such scenarios effectively, our system incorporates the Mark as Not Performed feature, allowing laboratories to manage unprocessed investigations seamlessly.

By effectively managing exceptions, the Mark as Not Performed feature enhances workflow clarity and ensures smooth laboratory operations.

Together, the Emergency Sample Priority Listing and Mark as Not Performed features address critical pain points in laboratory management. While the former focuses on prioritizing urgent cases to improve patient outcomes, the latter ensures efficient handling of unprocessed investigations without disrupting ongoing workflows.

These features reflect our commitment to equipping laboratories with tools that enhance efficiency, ensure accuracy, and prioritize patient care. With our laboratory model, you can achieve streamlined processes, better resource utilization, and improved client satisfaction.

In today’s healthcare landscape, laboratories face increasing demands for accuracy, speed, and flexibility. By incorporating features like Emergency Sample Priority Listing and Mark as Not Performed, we empower laboratories to meet these challenges head-on, ensuring that critical cases receive prompt attention while maintaining smooth operational workflows.

Explore how these features can transform your laboratory operations today!

In a laboratory setting, maintaining financial accountability is as important as delivering timely and accurate results. Unsettled dues from patients and credit providers can lead to revenue losses and financial instability for labs. To address this challenge, MocDoc offers a robust feature that restricts lab report printing, email, SMS, and dispatch in cases of pending payments and exceeding credit limits. This feature ensures financial control while fostering responsible payment behaviour among patients and credit providers.

Patients often collect their lab reports without clearing pending payments, which can disrupt the laboratory's cash flow. MocDoc provides a configuration that allows laboratories to enforce payment completion before report access.

By enforcing these restrictions, laboratories can ensure that reports are only accessible after full payment, protecting their revenue and encouraging patients to settle dues promptly.

Credit providers, such as insurance companies or corporate partners, play a significant role in laboratory operations. However, if these credit providers exceed their agreed-upon credit limits and leave large amounts unsettled, it can impact the financial stability of the lab. MocDoc’s feature also extends to managing these scenarios effectively.

This ensures that credit providers are held accountable for their financial obligations and prevents the accumulation of unpaid credit.

This feature delivers significant advantages for laboratories by streamlining financial management and ensuring operational efficiency.

By restricting access to lab reports until payments are settled, laboratories can effectively prevent revenue leakage.

Ensuring timely payments from both patients and credit providers strengthens the lab’s cash flow, supporting operational stability.

The system enforces accountability by making it clear to patients and credit providers that access to reports is contingent on settling dues.

Laboratories can configure credit limits for providers and enforce restrictions dynamically, tailoring the system to their financial policies.

The automation of restrictions eliminates the need for manual tracking of dues, freeing up staff to focus on core laboratory functions.

MocDoc’s restriction feature reflects its commitment to supporting laboratories in achieving financial sustainability without compromising patient care. By integrating financial accountability with operational processes, this feature helps labs maintain a balance between providing quality services and ensuring economic stability.

Laboratories can now manage unpaid bills and exceeded credit limits with confidence, fostering a culture of timely payments and responsible credit management.

Unpaid bills and exceeded credit limits are common challenges in laboratory operations. MocDoc’s restriction feature empowers laboratories to address these issues proactively, ensuring smooth workflows and financial health. This feature is a vital step towards building a financially sustainable and operationally efficient laboratory ecosystem.

In line with Indian government regulations, any cash transaction exceeding ₹2 lakhs requires the collection of the payer’s PAN card number. This is a critical step to ensure transparency, reduce tax evasion, and maintain financial compliance.

MocDoc has now introduced a new feature that automates this validation process, ensuring that your billing system remains compliant with the law without adding extra steps for your team.

As per the Indian government's regulation (Section 269ST of the Income Tax Act), any person who receives an amount of ₹2 lakhs or more in cash in a single transaction must collect the Permanent Account Number (PAN) of the payer. This regulation is aimed at preventing large cash transactions that may otherwise go untracked, ensuring a higher level of financial transparency.

Non-compliance with this regulation can lead to penalties, making it essential for businesses that handle high-value transactions to implement systems that facilitate the proper collection of PAN information.

 

To support compliance with this regulation, MocDoc has introduced a new feature designed to ensure that PAN details are collected when necessary. Here’s how the feature works:

MocDoc now includes a validation mechanism for cash transactions exceeding ₹2 lakhs. When the cash amount in any transaction crosses this threshold, the system will automatically prompt the end user to input the payer's PAN card number. This ensures that the necessary information is collected before the transaction can proceed.

The system’s prompt makes it easy for end users to comply with the regulation. The user simply needs to enter the payer’s PAN card number when requested. If the amount is under ₹2 lakhs, no additional steps are required, keeping the process as efficient as possible for smaller transactions.

This feature helps prevent manual errors or oversights that could occur if PAN information is not collected. By making the PAN field mandatory for high-value cash transactions, MocDoc ensures that your organization remains compliant with Indian regulations and avoids potential penalties.

With growing regulatory scrutiny over large cash transactions, this feature helps businesses avoid legal complications and fines. Compliance with Section 269ST is mandatory, and failing to collect PAN details could result in penalties amounting to the total amount of the transaction.

By integrating this feature into MocDoc, users can rest assured that their billing processes will adhere to all necessary legal standards, improving the transparency and integrity of their financial operations.

MocDoc’s new PAN validation feature is a significant step toward ensuring that your hospital or lab complies with Indian government regulations for large cash transactions. By automating the collection of PAN card details for transactions over ₹2 lakhs, MocDoc helps you avoid potential legal issues while streamlining your billing processes.

This feature is part of MocDoc's ongoing commitment to provide healthcare institutions with tools that improve efficiency, accuracy, and compliance. Stay ahead of regulatory requirements with MocDoc's advanced features, designed to support your success.